BOOCH BOX faq

 

Where do you currently ship?
We currently ship to Manhattan and to select zip codes in Western Brooklyn and Queens.

Eligible zip codes are:
Manhattan: 10026, 10027, 10001, 10011, 10018, 10019, 10020, 10036, 10029, 10035, 10010, 10016, 10017, 10022, 10012, 10013, 10014, 10004, 10005, 10006, 10007, 10038, 10280, 10004, 10005, 10006, 10007, 10038, 10280, 10002, 10003, 10009, 10021, 10028, 10044, 10065, 10075, 10128
Queens: 11105, 11102, 11103, 11106
Brooklyn: 11222, 11249, 11211, 11206, 11205, 11251, 11201, 11245, 11243, 11217, 11215, 11241, 11242, 11202

Can I sign up if I live or work outside of these zip codes?
Currently we do not offer our Booch Box outside NYC and we are not currently not shipping our product outside of eligible zip codes. Please note: For residential addresses your building must be able to accept and sign for deliveries (doorman buildings only). Business addresses must be able to receive packages during normal business hours 8am-6pm.

What if I no longer want to be a member? Are there penalties?
Our Booch Box is a one-time purchase that is final sale. However, if you choose to discontinue receiving kombucha you can contact us directly via email at coco@seeknorth.com. There are no refunds or exchanges for cancelling. For more information about our refund policy, click -here-.

I just signed up for Booch Box. When can I expect my first delivery?
Our cutoff time for signing up for our club is 14 days prior to the first of the following month. All orders placed after that time will be shipped the following month. You will receive a delivery notification to let you know about the exact time of delivery. For more about deliveries, click -here-.

What if I have a friend who would like to join?
We welcome new members to our Booch Box. If you have a friend who might enjoy becoming a member, contact us. If your friend does join, we'll send you a free month to add to your Booch Box order!

Can I put my monthly shipments on hold when I go on vacation? 
To delay or skip a shipment simply email Coco@seeknorth.com. You will not be billed for kombucha which you do not receive. Email must be sent/received at least 2 weeks prior to the month’s end.

How do I update my account information (ie shipping address...)?
To make changes to your account, you can call the club business office at 914.426.2939, or email Coco at Coco@seeknorth.com with any changes you would like to make to your account

Will you provide my email address or postal addressess to other companies? 
Seek North does not share, rent, or disclose your email address to other companies.

Does the site protect the membership information I provide? 
We use the latest encryption technology to fully protect your privacy and any information you provide when ordering kombucha online. This includes credit card number, name and address, and any personal data. We collect only the information you choose to provide and we never make that information available to any third parties interested in contacting you without your consent. Any information you share with us will be used solely to service your membership.

Is there a cutoff time for signing up for the booch box? 
We are committed to having kombucha arrive when expected. Our cutoff time for signing up for our club is 14 days prior to the first of the following month. All orders placed after that time will be shipped the following month.

Do you delivery on the weekends? 
No. Deliveries are only made Monday through Friday during normal business hours, 8am-6pm. For more information about delivery, click -here-.

I missed my club shipment and it wasn’t delivered to my building/office. Now what?
Please contact Coco at Coco@seeknorth.com to see if we can redeliver. For more information about delivery, click -here-.

My kombucha came damaged. What can I do?
Kombucha is a living drink, and the product may leak or explode depending on storage temperature. If your product is damaged, please send a photo and email to coco@seeknorth.com and we’ll work on replacing your product.

My kombucha tastes slightly different this month, what’s up with that?
We use the same ingredients and recipes each time for consistency. However, since kombucha is a living drink, no two bottles or batches are identical. The magic of kombucha is that it’s living, so each bottle has different bacteria and yeasts that react differently. Some months you might taste something slightly sweeter, drier, or with different carbonation rates. The end results are the same and you’re still getting all that probiotic goodness!

Does my kombucha need to be refrigerated?
Yes. Kombucha needs to be refrigerated. If left out it can become more vinegary and it will continue to ferment. Similar to shaking a soda bottle, leaving a bottle of kombucha unrefrigerated for too long will build a lot of CO2 content.

I wasn’t able to pick up my kombucha from my doorman until the next day. Is it still good?
Yes. Kombucha needs to be refrigerated. However, it won’t go bad if you don’t refrigerate it. If left out for an extended amount of time (6 hours to 24 hours) it will continue to ferment and flavors can become more dry and vinegary. We recommend putting all your kombucha directly into the fridge as soon as it gets into your hands.

General Kombucha FAQ’s:

I have some kombucha with expired “Best by dates”. Is it still good?
Yes. Kombucha won’t go bad and will continue to ferment and become more vinegary as time passes. If it’s a month or two or three passed the best by date, feel free to still drink it. You’ll notice the flavors become more dry and vinegary but it still packs all that probiotic goodness.

There’s something floating on top of my kombucha, should I drink it?
That floating thing is a Scoby (symbiotic colony of yeast and bacteria), which guarantees that our product is 100% raw and unpasteurized. It’s basically a super-concentrated solid form of kombucha. If you’re a hard core booch drinker you’ll chug this little floater but if you’re a novice, feel free to discard it.

There’s sediment on the bottom of my kombucha. Should I shake it my kombucha?
Naturally occurring yeasts likes to settle on the bottom of kombucha. Shaking kombucha is similar to shaking a bottle of soda, so we don’t recommend doing it! To stir up the contents, just give it a gentle swirl or gently rock the bottle a few times.

How much kombucha can I drink?
Kombucha has different effects on every individual. If you’re fairly new to kombucha we recommend starting with 4 to 8 ounces once to twice a day until your body gets accustomed to it.  If the vinegar taste is too strong for you, feel free to dilute your kombucha with water or cold tea if needed. We also recommend drinking as much water as you do kombucha. As you get used to drinking kombucha, you can build it into your daily routine.

Do you have a probiotic breakdown or panel?
Usually if there is a probiotic count on a kombucha label it is because lab made powdered or liquid probiotics were added to the kombucha before bottling.  It is the only way kombucha brands can quantify an amount on a label. For example, when you see “2 billion” probiotics that's because probiotics were added to the bottles.

Our product is guaranteed raw, unfiltered and unpasteurized.  We do not quantify amounts because we do not add lab made probiotics.  All of our probiotics are naturally occurring, and the exact amount will vary slightly from batch to batch.  Probiotics like lactobacillus can be found in our kombucha. 

Does Seek North Kombucha contain Vitamin B12?
Yes. See our nutrional label for exact Vitamin B12 content.

Does Seek North Kombucha contain alcohol?
We use a state of the art technology, a unique Spinning Cone Column (SCC), which separates the alcohol content from the kombucha without affecting the bacterial profile, or adding heat. This way, we are able to keep all of the useful bacteria and nutrients intact, and remove alcohol effectively. In fact, this process is so effective that Seek North produces the one of the only product lines that is essentially alcohol free (.1-.5% alcohol). We are one of an extremely few kombucha companies nationwide that actually uses this alcohol separation technology.

Certifications?
We aim to produce the best quality kombucha. This means our booch is 100% certified organic, local, raw, undiluted, zero-additives, and 100% natural. Our product is Certified Organic, and Certified Kosher.

Can I mix kombucha with alcohol?
Yes. Check out the following page on our website for some refreshing recipes!

Can I cook with kombucha?
Yes. Check out the following page on our website for some refreshing recipes!